With more than 15 years of experience in helping people with hearing loss, we know that not every hearing aid is suitable for your parent.

To get the complete picture, our friendly audiologist will ask you and your parent to fill up a registration form when your first arrive at the clinic.

She will then discuss any concerns or medical history (e.g. occupation, diabetes) your parent may have, so that we can find out how we can best help him or her.

To ensure that the hearing test is accurate, we will use an audioscope (with video imaging) to screen your parent’s ear for blockages like ear wax, as well as any infections or abnormalities that could have caused the hearing loss instead.

If these were found to be the case, we will advise your parent to seek the proper medical attention, or have the blockages removed first to help prevent any further damage to the ears.

Of course, for a light build-up of ear wax, our helpful audiologist will be happy to remove it before the hearing test.

Combining the use of a sound-treated fitting room and soundproof earphone, your parent will undergo a vigorous yet simple hearing test that lasts between 5 – 20 minutes.

While most tests would stop here, at Digisound Hearing, we further validated the results with the latest audiometer, which allow for bone-conduction testing.

This additional testing is done by using another electromechanical headband placed around the head, allowing us to not only assess the severity of hearing loss in the audiogram results, but correctly identify the type of hearing loss your parent has.

Insightful data like the health of your parent’s eardrum, as well as the possibility of holes, fluid, and broken bones will also be revealed to you.

We can then analyze the audiogram results to find out what range of sounds is missing for your parent, and whether a hearing aid is able to help.

In general, most people with hearing loss will find that they are unable to hear high frequency or high pitch vibrations. This may explain why they have trouble hearing a woman or child speaking to them.

Our licensed audiologist will finally recommend the best hearing aid that suits your parent based on the audiogram results.

You can rest assured that the choice of hearing aid will also take into account your parent’s design preference, brand, functionalities, and cost.

If needed, an ear impression will also be safely taken by our well-trained clinicians to guarantee a comfortable fit.

This impression is done by placing a piece of cotton in the ear, and letting it take shape for 15 minutes. Your new hearing aid will then be ready for collection within 5 days.

It is important to note that follow-up appointments can be just as crucial as the hearing aid itself. This is because hearing loss varies from individual to individual and precise calibration must be done to ensure the hearing aid continues to fulfill your parent’s hearing needs.

Imagine walking out of the hospital only to find out that the hearing aid is no longer working, and your next follow-up is 6 months away!

But at Digisound Hearing, you and your parents are covered with a 7-Day Free Trial and free lifetime follow-ups.

We believe that results sell themselves. In fact, many of our customers are so impressed with our products and services that they requested an optional upgrade on their hearing aids, and continued with us till this day.

But if you or your parent finds that our hearing aids are in any way not performing up to standards, please feel free to discuss the issue with our friendly audiologists.

While you are ultimately not obliged to buy the hearing aid from us, we take our customer’s hearing very seriously and will help out in any way we can.